New Sight Glass on my Mash Tun

As I mentioned a few days ago, I bought a brand new MiniBrew Mash/Lauter Tun. On getting it home and giving it a test run without any grain, I discovered that the sight glass was damaged, causing it to leak. I called up the manufacturer, Hobby Beverage Equipment, to tell them of my problem, and they promised to send me a new sight glass. Well, that sight glass arrived in the mail today. I installed it, filled it up with water, and no leaks. Hooray.

The Internet is full of complaints about bad service. I wanted to rave about good service. Hobby Beverage Equipment could not have treated me better. I had a problem, and they had the fix out to me the next day. That is the way customer service should be.

Damaged sight glass.

New sight glass, installed.